"Live Expert" help desk services

When you’re a small to medium business, affording everything that keeps your business growth at optimum levels can be quite a challenge. From wages to services to just keeping the lights on, running a business requires daily effort. So what happens when you have an issue with a computer, you can’t login to the server, or you just need to know how to do something in an Office app? Get Cloud Savvy's “Live Expert” help desk services bridges these gaps so you can focus on your business.

Our "Live Expert" help desk is 100% North American-based, HIPAA compliant and available 24x7x365. We refer to our technical support team as mentors. Our help desk team’s technology support roots date back to providing eLearning support solutions and our "how to" training approach to each support interaction. From its definition, a mentor is a trusted advisor; a guide and someone who is willing to help. Our support team mentors are carefully selected for their expertise, real world experience, and enthusiasm for all things technical. They are the best at what they do!

Here are a few more excellent benefits of Get Cloud Savvy’s “Live Expert” help desk services:

  • Microsoft certified experts – All Get Cloud Savvy offerings include Microsoft 365 and Office apps. Our “live experts” are also “certified experts”. But it’s not just about how smart our experts are – it’s about how effectively they help your users succeed and make a measurable impact on your business.
  • Increased productivity – With significantly reduced downtime, you'll see an increase in how much work gets done by your employees.
  • More available capital – Because you're not paying full-time IT staff, we reduce your IT costs significantly, leaving capital available for other business objectives.
  • Documentation – Do you have standard operating procedures (SOPs) for IT processes? How about a knowledge base where common issues and resolutions are captured? Not only is this included as part of Get Cloud Savvy’s help desk services, but it’s also required!

If you need quality help desk services, contact Get Cloud Savvy today to find out more.